Shipping & Returns Policy

Shipping

Shipping is free for baskets over £75. Shipping below £75 will be charged at £8.99

UK MAINLAND (MON-FRI) Before 10:30am £37.95 per consignment. Before 12 Midday: £19.95 per consignment.
UK MAINLAND (SAT) Saturday delivery £39.00 per consignment.
NORTHERN & SOUTHERN IRELAND Please contact us for details.
HIGHLANDS/OFF-SHORE ISLANDS/CHANNEL ISLANDS Isle of Wight £17.00 per consignment. Isle of Man & Channel Isles £77.00 per consignment (next day by prior arrangement only). Isle of Scilly & Scottish Isles £72.00 per consignment (non-guaranteed). Scottish Highlands £42.00 per consignment.
CARRIAGE FORWARD Uplift & onward delivery of a consignment to a new UK mainland address £20.00 additional consignment charge. Please note: that the consignment (s) must be in its original packaging for this service to apply.
RE-DELIVERY CHARGES Re-delivery charge: £5.75 per consignment per delivery. Please note that our couriers will make one delivery attempt. If the consignee is out or hasn't made adequate provision for the delivery, a redelivery charge will be levied.

Returns

Faulty Goods

Any discrepancies with items received need to be reported within 7 days of receipt to enable a claim.

Returns policy exclusions

PRODUCTS DIRECT FROM SUPPLIERS – Rhino, Vanguard and Hubb Systems, will produce the order specifically for you, and it will be dispatched directly to your address from their factory. Therefore please ensure you order the correct parts for your vehicle. Please call our customer helpline on 07719727453 or email sales at sales@vanroofrack.co.uk us, if you need any guidance or confirmation of your selection BEFORE ORDERING

Unwanted or ordered incorrectly - restocking charge

Where an item has been supplied correctly as described in the listing or ordered specifically for you, we reserve the right not to accept any request for return or exchange and it is strictly at our discretion if we do so, and this will attract handling, administration and restocking charge of 20% of the sale value.

If the item has been removed from the packaging, with seals damaged, internal bags opened, or the item has been assembled, we will be unable to consider any requests for return or exchange. Goods must be as ‘NEW and Unopened’ to enable us to offer them to another customer.

Where products are dispatched directly from the factory or our supplier, and if you have ordered incorrectly, but still conform to our terms and conditions, the manufacturer will make a substantial charge for the inconvenience of checking and repackaging the item upon its return, as it will need to be sold again to another customer, which we will pass on to you. We would therefore obtain a quotation for their handling charges, but as a guide, these can often be a minimum of £40. It will also be your responsibility and your cost to organise and ensure the return of the goods (we will give you an authorisation number and the appropriate return address. DO NOT RETURN GOODS WITHOUT PRIOR AGREEMENT AND AN AUTHORISATION NUMBER AS THEY WILL BE REFUSED

Exchange of goods

Where a product has been ordered incorrectly and an exchange has been agreed for the correct item, we will require the additional item to be treated as a totally separate order, with a refund made following receipt and acceptance of the original goods.

The cost of our original outward postage (where this was included free) along with the Card commission fees we have incurred where this cannot be recovered, plus our or the manufacturers, handling charges will be deducted from any refund.

We will give you the opportunity to accept the total amount of the deductions before you decide to return the original goods

Photographic evidence

Before entering into any correspondence or considering claims, we will require photographs of the item and/or the problem.