Terms & Conditions

vanroofrack.co.uk – Terms and Conditions of Sale

Please read our standard terms and conditions before ordering as it is assumed by placing an order with vanroofrack.co.uk  that you fully understand – agree and accept these terms.

The following conditions apply to and are deemed to be incorporated in all contracts for sale and supply of vanroofrack.co.uk’s services and materials.

1) PAYMENT:

Via Stripe at checkout only.

2) YOUR DETAILS:

Please ensure that your recorded email and telephone contact details are accurate and current, as we (or the courier company), may need to contact you regarding your delivery.

If you are unsure please contact us via email sales@vanroofrack.co.uk

3) DELIVERY EXCLUSIONS:

Some products (due to size) are excluded from – Non-Mainland UK, Northern Ireland, Highlands (including some AB postcodes), Off Shore Islands, PO Box and BFPO Addresses. Please contact us for a quotation BEFORE ordering.

 4) DELIVERY CHOICES:

Next Day Delivery is for all orders received by 14:30.

Free next-day services will be any time between 08.30 and 17.00 and are not guaranteed

We can arrange for a specific delivery outside the free service, just select a service at checkout or email us on sales@vanroofrack.co.uk.  Alternatively, call on 07719727453 for a quote.

All deliveries exclude Weekends, Bank Holidays and extended holiday periods when suppliers are closed (e.g. Christmas and New Year)

5) DISPATCH:

Whilst we process orders received before 14:30 for dispatch, please note that times will vary for the actual delivery but will be within the specific details for that item, therefore please take note of both the dispatch time and the delivery time which can vary, we will email a confirmation of your order.

6) SECURE SHIPPING – SIGNATURE REQUIRED:

For security purposes and to ensure your order arrives within the time specified, we use various parcel carriers to either fulfil your order from our premises, or it may be sent directly from the manufacturers. In all cases, the driver will require a signature for your order, which will discharge his responsibility for the goods.

We are unable to deliver to any other address than that which you have registered and verified with your Bank or Credit card providers.

7) RECEIVING YOUR ORDER:

IMPORTANT – Check the predicted delivery date as it is your responsibility to ensure you (or someone authorised) are available to accept the delivery on the designated day as you may be charged if the driver must make a return visit, particularly when taking advantage of the free postage service.

8) FREE POSTAGE:

This is the basic service, which is not guaranteed and is for ONE VISIT ONLY by the carrier company; therefore you (or someone authorised) must be available when the driver calls on the designated day the parcel will arrive.

If you are not available to receive your order when the driver calls, he will usually attempt to leave a card (optional but not guaranteed) with details of the holding depot to which it has been returned to. You may be able to make arrangements to collect it with suitable confirmation of your identity as you could be charged for a further delivery attempt, which is why it is important when you order from us to ensure the premises are occupied on the scheduled delivery day.

If contact has not been made within three days the carrier company will return the goods to us and you will subsequently be charged for us to send it out again.

9) UPGRADED SERVICE:

You can, on those products that offer, upgrade the basic free service if the free service is not convenient, either by selecting a different option at checkout or email us on sales@vanroofrack.co.uk. Alternatively   telephone us to discuss 07719727453.

10) LEAVE WITH NEIGHBOUR:

You may nominate an immediate or adjacent neighbour to accept your parcel by emailing to advise us and leaving a large signed note with the nominated neighbour's house number for the driver to clearly see. Please also add your telephone number should the driver wish to contact you.

Ensure you attach it in a prominent place on the obvious door that he will visit (this additional service is at the driver’s discretion and cannot be guaranteed). Upon no circumstances will the driver leave the parcel unattended without a signature in what you may consider to be a ‘safe place’.

11) CANCELLING YOUR ORDER:

We will only accept cancellation of your order if it has not been processed; this must be confirmed via email to sales@vanroofrack.co.uk. Once the goods have been processed and dispatched it will be your responsibility and cost to return them.

NOTE: There is often a time-lapse from the goods being processed and the system updating as this is completed in bulk at the end of the day.

Any costs incurred by us for processing and/or dispatching orders will be deducted from any refund.

We reserve the right to cancel your order and guarantee to refund your payment in full if we do.

12) REFUSING GOODS or UNABLE TO DELIVER:

If you do not accept the delivery on arrival, or the driver has been unable to deliver because there was no one available to sign for the consignment, and the goods are then subsequently returned to us, we will deduct all carriage costs we have incurred plus an administration and restocking fee of 20% of the purchase price from any refund, which will also be subject to all the other terms and conditions.

13) ITEM NOT RECEIVED

If your item has not arrived within the time specified in the listing, please contact us via email at sales@vanroofrack.co.uk or please call 07719727453 between 09.30 and 17.00 Monday to Friday. We will do all we can to locate and update you with the status of your order. All claims for non-receipt must be made within 7 days of order.

14) DAMAGES & SHORTAGES – RECEIPT OF YOUR ORDER:

On the rare occasion, if an order arrives damaged (outer packaging) please ensure you sign for it as ‘RECEIVED DAMAGED’ to enable us to process a claim against the carrier company.

If the product inside the packaging is subsequently also found to be damaged neither we or the carriers will accept any claim for damaged goods if you have not signed for them as damaged upon receiving them.

You will also be required to provide photographic evidence of the damage. Please email this to sales@vanroofrack.co.uk to support your claim.

If the item appears to be totally damaged and unusable, please refuse to accept the goods and the carrier will then return them to us automatically.

Please also ensure you advise us of either any damage or refusal within 24 hours.

Claims for missing parts must be made within 5 days of receiving your item otherwise they will be chargeable along with the cost of postage.

15) FAULTY GOODS or CLAIMS FOR INCORRECT FITTING:

When your item leaves our warehouse or the manufacturers premises, they are brand new in sealed packages (unless stated otherwise) and fully working, and will conform to the information in the description.

If you believe your item is faulty or doesn’t fit, we will require photographic images of the fault or issues along with pictures of the labels on the cartons (plus your vehicle registration number, depending on the type of product you have ordered) before the return process can be commenced.

BY PLACING YOUR ORDER, YOU ARE ACCEPTING OUR TERMS AND CONDITIONS